Q&A
Frequently asked question for Hyosung Parts NZ
Why Hyosung Parts NZ?
We have 3 confident reasons why you should choose to shop with Hyosung Parts NZ
- We are the only supplier to offer Hyosung parts at the lowest pricing to New Zealand
- We can supply all parts for Hyosung motorcycles
- We can order in from Hyosung Korea and we are the one stop solution for all your requirements
Why is your prices so cheap?
- All parts are ordered in from Hyosung Korea, there are no multiple marketing margins.
- Our goal is to supply NZ consumers with Hyosung parts at the lowest pricing possible.
How much does the shipping cost and how long does it take?
Please put your required items into the shopping cart and press the ‘Check Out’ button, then please input your full delivery address and you'll find out your shipping cost. The shipping will depend on the weight of the products. You can check your shipping cost easily through our website, and also it will show you the approximate lead time of your parcel to arrive at your destination.
Where is your business located?
Our business operates from Seoul, South Korea
Where are the parts shipped from?
All items we supply are shipped from Korea to our New Zealand storage by order to order basis
What shipping method do you use and how long does it take?
We generally use New Zealand post to ship items.
For business clients, we use the appropriate forwarding company for our client's desired destination.
What kind of payment methods do you accept?
We use Paypal Express as a main method for individual customers.
Do I have to register with Paypal?
Certainly not, Paypal accepts nearly every kind of payment types without having to be registered.
Hyosung Parts NZ use Paypal as a main method as it's the most recognized and secured payment gateway globally.
I can't find the parts I need on the website
If your required parts cannot be found, please contact us or use our parts request form with descriptions or part numbers and we'll try our best to find you a solution.
Do you really guarantee your prices are the lowest?
Hyosung Parts NZ is 100% confident to beat any competitor's price within New Zealand.
If you see anywhere else cheaper, please let us know and we'll beat it.
I can't find the tracking number for my purchased parts
All tracking numbers are sent via your registered email with confirmation of shipment.
Please carefully check your email again and get back to us if it still can't be found.
I have still not received my ordered parcel
If you have not received your package within the promised lead time of shipment, please contact us as soon as possible.
How can I check if my parcel has been sent?
Once your order has been processed, your tracking number will be sent via your email address within 24 hours.
I want to return or exchange the parts I've purchased
Please refer to our Terms and Conditions page for returns.
FREE SHIPPING?
Free shipping is offered to orders above $30.00 we'll be in contact if this cannot be offered due to the updating post regulations.
*FREE SHIPPING IS TEMPORARILY UNAVAILABLE DUE TO THE COVID-19
SHIPPING DURING COVID-19
We may request surcharge payments for express shipping due the fast changing regulations from the post.